If you are unable to provide any part of an order it is important that you let us know as soon as possible so that we can try to provide an alternative for the customer.
If the affected order is due for delivery today, please contact our Customer Care Team via live chat. For orders further in advance, please complete this short pre-filled form, here.
Please include the following information:
- The order number
- The affected item(s)
- The reason why you are unable to supply the item(s), e.g. Item no longer in stock, supplier issues, etc.
- A proposed item(s) substitution (for each dish).
Please be aware that all proposed substitutions should match any dietary requirements of the item you are unable to send to the customer.
We often see item substitutions as a result of out-of-date menus, please note it is your responsibility to keep your menu as up-to-date as possible to avoid the need for item substitutions.