How do I change the pick-up location of an order?

If you need to adjust the pick-up location for an order, follow these simple steps:

1. Access Your Order Page: Visit your order page on our website and locate the pencil icon associated with the order.

2. Make Amendments: Click on the pencil icon once the order has been accepted and finalised. This typically occurs on the same day as the scheduled pick-up, based on your notice period.

3. Modify Pick-up Location: Use the provided functionality to update the pick-up location to better suit your current needs.

This user-friendly process ensures that you have the flexibility to adapt your order to changing circumstances. If you need further assistance, please reach out via our pre-filled editing pick-up location form.

Important notes:

• Please take care to select the most appropriate pick-up location when accepting the order to avoid having to change this later on.
• Once you've accepted an order, you cannot update the pick-up location yourself until the order is finalised. If you need to update the pick-up location before this, please reach out via our pre-filled editing pick-up location form. Please refrain from reaching out via live chat unless the order is scheduled to be delivered on the same day.