To adjust your headcount capacity, please contact your Account Manager, specifying your desired capacity based on the following:
- 1-3 hours notice (short-notice)
- 3-12 hours notice (same-day)
- 12-24 hours notice (day before)
- 24-48 hours notice
- 48-120 hours notice
Your Account Manager will guide you through the approval process and update the platform accordingly.
Finalising Orders Within the Notice Period: If an order has a notice period of, 3 hours, the order will be finalised 3 hours before the end of the customer's delivery window. It's crucial to understand that the notice period aligns with the customer's delivery time, not the restaurant pick-up time. Therefore, even with a 3-hour notice period, the order might need to be collected from you 2 hours after finalisation.
Reaching Capacity: Once you reach capacity for a time slot, customers won't be able to place orders, and your restaurant will be temporarily removed from search results. If you're able to supply more food despite reaching capacity, contact your Account Manager to adjust your headcount capacity for approval.
For further assistance, please contact your Account Manager. We're here to ensure your operations run smoothly and efficiently.