Your feedback is important to us. Before reporting an item missing from your order, we recommend carefully checking your office kitchen, including the fridge, as your meal have been safely set aside or stored for you.
If your food order is incorrect or incomplete, please complete the 'Report an Issue' form on your 'My Meals' page and one of our Customer Care Team will be in touch to resolve this for you within 24 hours. We kindly as that you please refrain from using live chat to notify us of these issues.
For any feedback relating to food quality, portion size, poor labelling or wrong food, it would be helpful if you could please take a photo of the meal or packaging when submitting your feedback as our Customer Care Team may request this from you.
For queries on any drop-off delays, please first 'Track' your order via your 'My Meals' page. You can also contact your Office Manager, who we'll aim to keep up to date with details of further delays.