Item Information and Tagging

In accordance with Paragraph 2.1 of the restaurant terms and conditions, the Restaurant Partner holds the responsibility of ensuring that each item within every order is appropriately labelled with the following information:

• Item name
• Allergens
• Storage information
• Use by date

To ensure compliance, it's important that your Just Eat for Business online menu includes accurate and up-to-date information. This requires that your online menu contains precise details concerning the item name, allergens, storage information, and use-by date. The onus is on you to maintain the accuracy and currency of this information.

Important Note on Allergens:

Restaurants are required by law to provide information on the presence of the 14 specified allergens in their dishes.

These allergens are:

1. Celery
2. Cereals containing gluten (such as wheat, rye, barley, oats)
3. Crustaceans (e.g., prawns, crabs, lobster)
4. Eggs
5. Fish
6. Lupin
7. Milk
8. Molluscs (e.g., mussels, oysters, squid)
9. Mustard
10. Nuts (e.g., almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts)
11. Peanuts
12. Sesame seeds
13. Soybeans
14. Sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million)

This allergen information must be clearly provided on your Just Eat for Business online menu. This ensures that customers can make informed choices about the food they order.

While restaurants are required to provide allergen information, they are not obligated to provide a comprehensive list of all ingredients. However, clear allergen information must be available for all menu items. Failure to supply this allergen information will result in non-approval of your online menu.

If your require any further information on what information to consider when creating menu items then head to this FAQ here. 

This guideline will help advise on how to best create items on your menu. 

1. Refresh Your Menu with Eye-Catching Subheadings

• Explanation: Use modern, enticing categories like “Top Seasonal Picks”, “Chef’s Specials”, or “Deal of the Quarter” to highlight your best offerings. Update these regularly to stay on trend and showcase what’s fresh and in season.
• Importance: Customers count on you to keep the menu exciting and relevant with timely updates.
• Legal Requirement: No—but it’s a smart move to keep your menu fresh, engaging, and competitive.
  

2. Item Names

• Explanation: Use clear, descriptive names that tell customers exactly what the product is. If it’s a new item, highlight this in the item name, subheading, and image.

• Importance: Customers rely on clear item labelling—especially for new items that may have different ingredients, allergens, or dietary info.

• Is It Required? Not legally—but it’s a smart way to keep your menu accurate, consistent, and customer-friendly.

3. Menu Adjustments for Optimal Performance

• What to think about:
  - Regularly review the item images, price points, item names and descriptions.
  - Prioritise high-performing items and remove underperformers
  - Feature best sellers at the top of your menu
  - Offer variety (meal deals, platters and bundles) to boost engagement and sales
• Why It Matters:
  Customers expect fresh, appealing, and relevant menu options. Keeping your menu updated helps maintain interest and drive purchases.
  Is It Required:
  Not legally—but it’s a smart strategy to stay competitive and increase revenue.

Should you have any uncertainties or require clarification regarding the allergen information needed, please reach out via our restaurant contact form, selecting 'My Menu', 'Menu Support' in the drop-down menu.