Your first port of call to resolve any printer issues is to refer to our extensive labelling guide. Should you require further support after reviewing this guide, please read on for more troubleshooting steps:
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ERS Technical Support:
- ERS has introduced a dedicated support form for restaurants to register technical issues: ERS Technical Support Form.
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Support Workflow:
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Warranty Check:
- ERS will check the printer's warranty status using Zebra’s warranty portal: Zebra Warranty Check.
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Under Warranty:
- ERS will assist restaurants in contacting Zebra for warranty-related issues.
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Not Under Warranty:
- ERS will provide online support, including for printers purchased through Barcode Data, whenever possible.
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Under Warranty:
- ERS will check the printer's warranty status using Zebra’s warranty portal: Zebra Warranty Check.
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Warranty Check:
Alternative labelling options:
- Where your printer isn't working and you have an order to fulfil, please check out this article which outlines an alternative option for providing labels: How do I print item labels via PDF?