Your first port of call to resolve any printer issues is to refer to our extensive labelling guides:
- Zebra printer configuration guide [VIDEO]
- Zebra printer configuration guide - tablet [VIDEO]
- Zebra printer configuration guide-ipad [VIDEO]
- Zebra printer configuration guide-pc [VIDEO]
Should you require further support after reviewing this guide, please read on for more troubleshooting steps:
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ERS Technical Support:
- ERS has introduced a dedicated support form for restaurants to register technical issues: ERS Technical Support Form
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Support Workflow:
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Warranty Check:
- ERS will check the printer's warranty status using Zebra’s warranty portal: Zebra Warranty Check.
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Under Warranty:
- ERS will assist restaurants in contacting Zebra for warranty-related issues.
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Not Under Warranty:
- ERS will provide online support, including for printers purchased through Barcode Data, whenever possible.
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Under Warranty:
- ERS will check the printer's warranty status using Zebra’s warranty portal: Zebra Warranty Check.
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Warranty Check:
Alternative labelling options:
- Where your printer isn't working and you have an order to fulfil, please check out this article which outlines an alternative option for providing labels: How do I print item labels via PDF?