Q: Why are customers still ordering items I've removed from my menu?
A: Menus are locked to the date the order was placed, not when it's fulfilled.
Example:
- Customer orders on Monday for Thursday delivery
- You as a partner, update your menu on Tuesday (it gets approved)
- However, Monday's order will still show Monday's menu—even though delivery is Thursday
Key point: All existing orders reflect your menu at the time they were placed, regardless of future delivery dates or menu changes made afterward.
Need to substitute an item? See: An item has been ordered that I can't provide, what should I do?