Order Remaking Procedure: A Step-by-Step Guide
Please be aware that payment for remaking orders is contingent upon receiving specific instructions from our Customer Care Team. Without a directive from us to remake an order, payment for remakes cannot be guaranteed.
To streamline the order remaking process, please adhere to the following steps:
1. Identifying an Issue:
In the event of an issue during delivery, such as spillage or a driver's inability to complete the drop-off, take note.
2. Directive from Customer Care Team:
If our Customer Care Team specifically instructs you to remake either the entire order or specific portions, proceed to the next steps.
3. Clear Instructions Received:
The Customer Care Team will communicate the exact items or portions that require remaking, either over the phone or via live chat.
4. Agreement to Remake:
If feasible with your supply and workload, agree to remake the designated items.
5. Remaking Process:
Execute the remake, ensuring the quality matches your standards. A driver will be dispatched to collect the remade items.
6. Invoice-Only Order:
Subsequently, the Customer Care Team will generate an invoice-only order. This order is solely for payment purposes, with a distinct order number and clear designation as 'Invoice Only.' Importantly, no labels will be downloadable.
7. Automatic Acceptance:
Invoice-only orders are automatically accepted by the website, as no further action is required on your part.
This systematic approach ensures efficient resolution and accurate payment for remade items. If you have any queries or need clarification, please don't hesitate to reach out.