We aim for drivers to arrive as close to the scheduled pick-up time as possible, though delays due to traffic or driver assignment may occur. For the most accurate ETA, check the 'Pickup ETA' column on the 'Your orders' page of Just Eat for Business.
If the driver is running is more than 15 minutes late, the ETA will be highlighted in red. At this point, should you need assistance, you can contact our Customer Care Team via our live chat function (available Monday-Friday 09:30-17:30). They can also help if the 'No Tracking' status appears 15-minutes after the scheduled pickup time. To help us manage the volume of inbound requests, we ask that you do not contact our Customer Care Team for tracking support until 15-minutes after the scheduled pick-up time. Your satisfaction is our priority, and we are committed to providing prompt support.