Setting Your Headcount Capacity: For adjustments to your headcount capacity, simply reach out to your dedicated Account Manager. The process involves specifying capacities based on time slots or notice periods, categorized as follows:
- 1-3 hours’ notice (short notice)
- 3-12 hours’ notice (same day)
- 12-24 hours’ notice (day before)
- 24-48 hours’ notice
- 48-120 hours’ notice
Your Account Manager will guide you through the approval process and ensure that your headcount capacities are accurately reflected on the platform.
Finalizing Orders Within the Notice Period: If an order has a notice period of, let's say, 3 hours, the order will be finalized three hours before the end of the customer delivery window. It's crucial to understand that the notice period aligns with the customer delivery time, not the restaurant pick-up time. Therefore, even with a 3-hour notice period, the order might need to be collected from you 2 hours after finalization.
Reaching Capacity: Upon reaching capacity for a designated time slot, customers won't be able to place orders for that specific day and time slot. Additionally, your restaurant will be temporarily removed from search results.
Exceeding Capacity But Able to Supply More Food: Should you find yourself with the ability to supply more food despite reaching capacity, get in touch with your Account Manager. Confirm the increased capacity for each time slot, and upon approval, they will seamlessly update the system to accommodate your expanded capabilities.
For any further assistance or inquiries, feel free to contact your Account Manager. We're here to ensure your operations run smoothly and efficiently.