If you are unable to provide any part of an order it is important that you let us know as soon as possible so that we can try to provide an alternative for the customer.
Please contact our Customer Care Team here.
- Customer Care operating hours: Mon-Fri 07:00-20:00, Saturday 07:30-15:00.
When messaging the team please make sure you include the following information:
- The order number
- The affected item(s)
- The reason why you are unable to supply the item(s), e.g. Item no longer in stock, supplier issues, etc.
- A proposed item(s) substitution
Please be aware that all proposed substitutions should match any dietary requirements of the item you are unable to send to the customer.
We often see item substitutions as a result of out-of-date menus, please note it is your responsibility to keep your menu as up-to-date as possible to avoid the need for item substitutions.