Once you’ve decided what you’d like to order, one of our friendly Account Managers will be in touch to gather essential delivery and dietary information for you and and on behalf of your colleagues. They’ll make sure to tell you the deadline for sharing this information, at which time it will be passed onto the vendor partner to prepare and package your order. Now it’s time to sit back, relax, and wait for your Pantry Packages to arrive.
What happens on the delivery date may vary according to which courier service the vendor partner has chosen to fulfil your delivery. You may, for instance, receive a text message with tracking information, as well as a delivery time slot. However, some couriers don’t offer tracking services, so if you don’t receive a specific delivery time slot you should expect to receive your delivery at any time on your chosen delivery date. Please note, due to the high demand on courier services as a result of COVID-19, your order may be subject to delay. If this is the case, we will endeavour to keep you as up-to-date as possible to minimise any inconvenience that this may cause.
As always, we’re on hand to make everything as simple as possible, so please contact support@citypantry.com with any queries.
