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Dietary Preferences and Allergens:
- Customers often select food items based on dietary preferences (e.g., vegan, vegetarian) or allergen information. If dishes are not labelled, there is a risk of confusion with similar-looking options, which can be especially problematic for those with specific dietary needs.
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Preventing Misunderstandings:
- Without clear labels, individuals may mistakenly pick up the wrong item, leading to potential health risks, particularly for those with allergies. For example, a vegan might unintentionally select a meat option, which could cause serious health issues.
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Ownership Clarity:
- Proper labelling helps indicate which food belongs to whom, reducing the chances of someone taking another person's meal. This is particularly important in corporate settings where multiple orders are delivered simultaneously.
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Customer Experience:
- Confusion over unmarked items can lead to complaints and disappointment, ultimately harming the overall customer experience. Clear labels enhance satisfaction by ensuring customers receive exactly what they expect.
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Responsibility of Restaurants:
- All restaurants must label items accurately. In cases where printers are not functioning, or label rolls are out of stock, they should still ensure that dishes are identifiable. They can use handwritten labels or directly write on food containers, clearly indicating the dish name and allergen information.
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