Preparing and delivering your delicious food takes time and requires watertight logistics. As such, our order cancellation policy is designed to give you the most hassle-free experience possible. If you ever wish to cancel an order, we have a process in place to ensure that both you and our vendor partners are treated fairly.
After placing your order, you can edit or cancel it without penalty up until your order is finalised. The order finalisation time depends on the chosen vendor, delivery time, and items ordered. It is shown on the order summary page, which is accessible from your orders when logged in, as well as on your order confirmation email.
Cancelling your order before it has been finalised incurs no fee, so we will refund the full value of your order to your original payment card within 3-5 working days, or update your invoice accordingly.
If you cancel an order once it has been finalised this will incur a cancellation fee equal to the value of your order. Please contact email@example.com to cancel an order after it has been finalised.
You can edit the items on any order until it is finalised, after which our vendor partners are unable to make any changes. You will find the finalisation time on your order summary page. To do this, simply click ‘Edit order’, accessible via the ‘Orders’ tab.
You can also amend your chosen delivery date or delivery window via this page, clicking ‘Edit’ in the Delivery panel on the right-hand side. Please note, this feature is not currently available for Individual Choice orders.
If you wish to increase your headcount, change your delivery time, or amend dietary requirements on your order after it has been finalised, please contact firstname.lastname@example.org. We will contact the vendor to see if your changes are possible, but we cannot guarantee that changes will be made. Order reductions within a vendor’s notice period or up to but not including the working day prior to delivery cannot be fulfilled. Please note, these notice periods do not include weekends.
As always, we’re on hand to make everything as simple as possible, so please reach out with any queries.