When am I liable to pay for a refund processed on an order?

As the responsible party for order satisfaction, you are obligated to process refunds in the following circumstances:

1. The order is 30 minutes late leaving your kitchen.
2. Missing items in the order.
3. Items not handed over to the driver.
4. Wrong food provided or failure to communicate dish substitutions.
5. Lack of proper labelling.
6. Food not cooked correctly (e.g., raw chicken) and issues related to food hygiene, such as the presence of a bug in the meal, after investigation.
7. Deviation from the specified serving style, for instance, food served “buffet style” instead of “individual portions,” or vice versa.

Restaurants retain the right to dispute refunds. If you believe you have been charged unfairly, please use this form to get in touch. We are committed to fair resolution and appreciate your cooperation in maintaining the quality of our service.