To ensure the relevant members of your team are notified about new orders or changes to existing bookings, make sure you've added their email addresses to the 'Order notification email addresses' section on your account. This information can be set up on a per-location basis, which means that only people working in the relevant pick-up location will receive those notifications. You can also limit these notifications to be received only by employees working in the Head Office, for example.
To set this up you will need to go to the 'Addresses' section in the 'My Account' drop-down menu.
Once you have selected a specific location, you can add the email addresses you would like to receive order notifications to the 'Order notification email addresses' section. Make sure each email address is separated by a comma, as seen below:
Please note that this email address should also be a User on the website in order to accept or view order details. Find out how to add a user here.