How do I understand the order status types?

Order Status Guide: Navigating the Restaurant Portal

To keep track of your orders effectively, follow these steps:

1. Log into the Restaurant Portal:

   • Access the Restaurant Portal and navigate to the 'Orders' section to review the status of your incoming orders.

2. Pending Approval:

   • A 'Pending Approval' status indicates a new order awaiting your acceptance. Confirming acceptance is crucial for both the customer and Just Eat for Business to acknowledge your commitment to fulfilling the order.

3. Confirmed:

   • The 'Confirmed' status signifies that you have accepted the order. However, please note that the order has not been finalized, allowing for potential adjustments to the quantity or contents.

4. Finalized:

   • An order achieves 'Finalized' status when a customer can no longer add or cancel items. This marks a point of stability in the order details.

5. Open:

   • 'Open' orders are those that have not yet been finalized by the customer. It's advisable to refrain from printing the order checklist until the status is finalized.

6. Cancelled:

   • In the event of a customer cancellation, the order status changes to 'Cancelled.' No further action is required for completed orders in this category.

Efficiently navigating these order statuses ensures a smooth operational workflow. If you encounter any issues or have questions, feel free to reach out for assistance.