At Just Eat for Business, we recognise that perfection in every order isn't always achievable, and occasional hiccups may occur. Nevertheless, we have set ambitious targets to ensure our customers' satisfaction, breaking down our overall reliability into four key metrics:
1. Orders Ready On Time: We aim to have 94% or more of our orders ready on time, ensuring a timely and smooth experience for our customers.
2. Missing Portions: Our goal is to minimize missing portions to below 2.2%. Always meticulously count the number of portions and cross-verify with the order checklist to guarantee nothing is missing. Don't forget to include the order checklist when handing it over to the driver.
3. Labels Printed: We strive for 97% or higher accuracy in printing labels, using Just Eat for Business labels on all orders. Accurate labelling is crucial for a seamless delivery experience.
4. Other Issues: We aim to keep other issues, not covered in the above categories, below 0.8%. This includes addressing any unforeseen challenges promptly.
In summary, our comprehensive reliability target for restaurants is 94%+, encompassing orders being ready on time, minimal missing portions, accurate labelling, and resolving other issues effectively.
To ensure these standards are met consistently, we emphasize:
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Missing Portions: Always count and cross-verify with the order checklist, adding it to the order handed to the driver.
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Labelling: Utilise Just Eat for Business labels on all orders.
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Total % of Orders with Restaurant-Related Issues: Strive to maintain this figure below the target of 0.8%, promptly addressing and resolving any unforeseen challenges.
Thank you for your commitment to achieving and exceeding these targets, contributing to an outstanding experience for our customers.