At Just Eat for Business, overall reliability is determined by four key metrics:
1. Orders Ready On Time: We aim to have 94% or more of our orders ready on time, ensuring a timely and smooth experience for our customers.
2. Missing Portions: Our goal is to minimize missing portions to below 2.2%. Always meticulously count the number of portions and cross-verify with the order checklist to guarantee nothing is missing. Don't forget to include the order checklist when handing it over to the driver.
3. Labels Printed: We strive for 97% or higher accuracy in printing labels, using Just Eat for Business labels on all orders. Accurate labelling is crucial for a seamless delivery experience.
4. Other Issues: We aim to keep other issues, not covered in the above categories, below 0.8%. This includes addressing any unforeseen challenges promptly.